Appointments

We listened to your feedback - as from the 1st April 2024 you will no longer be asked to ring back for an afternoon appointment, all on the day emergency appointments will available to book from 8am each day.

• phone us on 01772 323021, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01772 323021, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01772 323021, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you require a home visit please telephone the surgery in the morning, if possible before 10am, to allow the clinical team to plan their visits for the day.

A doctor or nurse clinician may phone you before visiting, to decide if your medical needs can be managed over the telephone or if you require hospital admission.

If your needs of care can not be managed over the telephone a doctor or clinical nurse practitioner will visit you at home.

House visits are only available for patients who are housebound because of illness or disability.

Our doctors typically see four patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients to come to the practice if at all possible.