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How to Complain

From time to time things dont always go according to plan. Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, this may be the approach you try first. Where you not able to resolve your complaint this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event, giving us as much information as possible.
We will aim to settle the complaint as soon as possible and will usually acknowledge receipt within 3 working days. A comprehensive Complaints procedure leaflet is available from reception. A form is also enclosed on this page.
The complaints manager is Mrs Lorraine Lord

 

Complaints Form



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